Assistance
Baggage and lost property
Allowances by airline, what you can carry through security, and how to report a lost item.
Baggage allowances
Allowances depend on your airline and your ticket. These are the standard allowances. Always check your booking before you pack.
| Airline | Small cabin bag (under the seat) | Large cabin bag | Hold bag |
|---|---|---|---|
| Meridian Air | 40 × 30 × 20 cm, included | 55 × 40 × 23 cm, 10 kg, from £14 | 23 kg, from £28 |
| Nordvik | 40 × 30 × 15 cm, included | 55 × 40 × 23 cm, 8 kg, from £16 | 23 kg, from £35 |
| Azur Express | 40 × 25 × 20 cm, included | 55 × 40 × 20 cm, 10 kg, from £12 | 20 kg, from £25 |
| Kestrel | 40 × 30 × 20 cm, included | 56 × 45 × 25 cm, 10 kg, included | 23 kg, from £30. Skis and boots from £45 |
Fees shown are the lowest price when added online. Bags added at the airport cost more.
Packing your bags
What goes in the hold
Put large liquids, sharp items, tools and sports equipment in your hold bag. Label every bag inside and out with your name and a phone number.
What stays with you
Keep medicines, keys, valuables, travel documents and anything with a lithium battery in your hand luggage. Power banks and spare batteries are not allowed in the hold.
Liquids
In Terminal 1, liquids in containers up to 2 litres can stay in your bag. In Terminal 2, liquids must be 100 ml or less, in one clear bag that you take out at security.
Oversized and special items
Pushchairs, car seats and wheelchairs travel free on all four airlines. Take pushchairs to the gate. Drop off skis, golf clubs, bikes and other large items at the oversized baggage desk: check-in zone C in Terminal 1 or zone F in Terminal 2.
If your bag does not arrive
- Do not leave the baggage hall.
- Go to your airline's baggage desk, next to the belts.
- Show your boarding pass and baggage tag.
- Keep the reference number you are given. Your airline will deliver the bag once it is found.
If your bag is damaged, report it at the same desk before you leave. Airlines usually need damage reported within 7 days.
Lost property
Left something in the terminal, a car park or a shuttle bus?
Report it using the form below. We keep everything handed in for 30 days and check reports against it every day. If we find a match, we will email you.
Left something on the aircraft?
Contact your airline. Items found on aircraft are handled by the airline, not by us.
Collecting your item
The lost property office is in the Terminal 1 arrivals hall, next to the taxi rank. It is open every day from 08:00 to 20:00. Bring photo ID. We can also post items to you for £12 within the UK.
Questions
Call 0121 496 0123, every day 05:00–23:00, or email hello@meridianairport.example.